FAQ
Shipping
When will my order be dispatched?
Orders placed before 12pm Monday–Friday are usually dispatched the same working day.
Orders placed after 12pm on Friday or over the weekend will be processed from Monday morning onwards.
How will my order be delivered?
All online orders are shipped with fully tracked DPD delivery.
You’ll receive delivery updates and options to redirect your parcel, leave it in a safe place or collect from a local pickup point.
How much does shipping cost?
Shipping is £4.10 for orders under £25. Orders over £25 qualify for free shipping.
Can I collect my order?
Yes, local pickup is available directly from our Roastery:
Unit 10, 280 Tong Road, Leeds, LS12 3BG
Collections are available Monday–Friday between 9am–5pm.
My order arrived damaged — what should I do?
We do our best to ensure everything arrives safely, but if something turns up damaged please get in touch with us at hello@northstarroast.com and we’ll sort it as quickly as possible.
Packaging
Are your coffee bags compostable?
Our 250g coffee bags are made using compostable materials designed to break down in a well-managed home compost setup.
Our 1kg bags are currently recyclable LDPE4 plastic while we continue testing larger compostable alternatives durable enough for wholesale and larger-format coffee storage.
What if I don’t have a compost bin?
You’re definitely not alone. You can return your used bags to either our Roastery or Coffee Shop and we’ll make sure they’re properly processed through our waste partners. We know there’s currently no perfect packaging solution, but we’re committed to continually improving the systems and materials we use.
Can the bags be re-used?
Definitely. The zip-lock seals make them useful for storing everything from coffee and grains to snacks, cables or the random drawer bits everyone seems to accumulate somehow.