Great coffee should be good for everyone involved.
If you’re trying to build a hospitality space people genuinely enjoy spending time in, coffee plays a bigger role than most people realise.
The right setup helps mornings run smoother, teams feel more confident and customers come back more often. And when the coffee behind it is built around long-term relationships and better sourcing practices, it helps create more value throughout the supply chain too.
From specialty coffee shops and bakeries to restaurants, hotels and offices, North Star helps hospitality spaces serve coffee that feels approachable, reliable and worth returning for.
Getting started is simple.
Conversation → Coffee Tasting → Setup & Training → Ongoing Support
Coffee that fits the way your customers actually drink.
Some customers want something smooth, balanced and comforting they can happily drink every day. Others are looking for coffees with more fruit character, vibrancy and seasonal variation.
That’s why the range includes approachable espresso blends, more expressive seasonal coffees, decaf options and filter coffees designed to work across different hospitality spaces and service styles.
Available across:
- House coffee blends
- Single Origin Coffees
- Guest coffee
- Decaf coffee
- Retail coffee bags
Packaging options:
- 250g home compostable retail bags
- 1kg LDPE4 recyclable wholesale bags
- Reusable 4kg local delivery tins
Local wholesale deliveries are made using our electric delivery van, with nationwide orders shipped via DPD.
Base Range
Smooth, balanced coffees designed to feel approachable, dependable and easy to enjoy across a wide range of hospitality settings. The sort of coffees customers happily come back to day after day.
Expect: Comforting chocolate sweetness, softer fruit flavours and coffees that work beautifully across espresso and milk drinks.
Well suited to: Cafés, bakeries, restaurants and hospitality spaces looking for coffees with broad customer appeal and daily versatility.
Explore Range
Coffees chosen to showcase some of the most vibrant and interesting sides of specialty coffee. Expect juicy fruit character, floral aromatics and layered sweetness. The sort of coffees that spark conversation across both espresso and filter.
Expect: Berry-like sweetness, tropical fruit, citrus, florals and more complex flavour profiles with clarity and vibrancy.
Well suited to: Hospitality spaces wanting to showcase a broader side of specialty coffee.
Love Decaf Club
A CO₂ processed decaf from one of our longest-standing producing partners in Brazil. Smooth, creamy and easy to come back to, it’s the sort of decaf that regularly changes people’s expectations of what decaf coffee can taste like.
Expect: Hazelnut, butter, milk chocolate and a gentle hint of orange.
Well suited to: Spaces wanting a decaf customers order because they genuinely enjoy it, not simply because it’s caffeine-free.
Equipment, Tea & Hot Chocolate
Good coffee relies on more than just the beans. Smooth service usually comes down to having equipment that works properly, a workflow that makes sense and a team that feels confident using it all when things get busy.
Commercial espresso machines, grinders, batch brew systems and water filtration are all available alongside practical setup guidance designed around real hospitality environments. Trusted equipment partners include La Marzocco, Mahlkönig and Marco.
We also offer everything you need to run your business including Islands Hot Chocolate, loose leaf tea and packaging.
Equipment & café support:
- Commercial espresso machines
- Coffee grinders
- Batch brew equipment
- Water filtration systems
- Brewing tools & accessories
- Takeaway cups
- NotNeutral cups
- Filter papers, scales & milk jugs
- Coffee bar setup guidance
- Hot chocolate
- Loose Leaf Tea
Train at the North Star Coffee Academy
The North Star Academy was built to help hospitality teams feel calmer, more confident and more consistent behind the bar without coffee becoming overly technical or intimidating.
From espresso dial-in and workflow support to latte art, brewing and sensory sessions, training is shaped around the realities of busy hospitality spaces and real customer service.
Training includes:
- Barista training
- Espresso science
- Milk steaming
- Drink building
- Filter brewing
- Latte art
- Preventative maintenance
- Train the trainer
- Soft skills
- Customer experience
- SCA barista skills
- SCA sensory skills
- Coffee cuppings and tastings
- How to start a coffee shop
- Leadership in coffee
- Develop your own blend
The coffee you choose to serve shapes more than what ends up in the cup.
Coffee supports millions of people around the world, but climate pressure, unstable pricing and rising costs are making it harder for many producers to continue building secure futures in the industry.
At the same time, hospitality businesses are being asked to deliver better quality and better experiences under growing pressure themselves.
Choosing coffee built around quality, transparency and long-term relationships helps more value reach the people growing it in the first place, while also giving customers something they feel more connected to and genuinely want to come back for.
That can mean:
- producers gaining more long-term stability
- hospitality teams feeling proud of what they’re serving
- customers understanding quality more clearly
- stronger loyalty around the businesses serving it
Because great coffee can do more than taste good. It can help more people build something that lasts
Meet the North Star Wholesale Team
Behind every wholesale account is a team with backgrounds across coffee shops, restaurants, coffee training and hospitality operations.
The same people helping choose coffees are also involved in training, troubleshooting equipment issues and supporting teams through busy service.
Alex Kragiopoulos - Co founder
Alex (known to most as ‘Krag’) founded the business in 2013 at the age of 22. He learned to roast with some of the best and now oversees our Sales team building a plan designed to maximise customer delight and utilise our position within the supply chain to help build thriving coffee businesses across the UK.
Hols Kragiopoulos - CEO
Hols started her career in coffee as a buyer and ethical coordinator for green importers, Falcon Specialty. She became a licensed Q Grader taster in 2014 and participates as a member of the international jury for the Cup of Excellence. She has built our growth and impact strategy designing a vision to unite our team around and cultivate a culture where people thrive.
Kirri Palmer - Senior Account Manager
Kirri heads up account management at North Star with over a decade of experience in fine dining restaurants, specialising in developing coffee programs. She has transformed coffee experiences in restaurants, connecting with top roasters nationwide, enhancing staff training, and curating coffee menus. Now, Kirri brings her expertise to our coffee-loving North Star community.
Bee Southworth - Coffee Partnerships & Training Manager
Having first met Bee in her role at one of our wholesale customer spots, we have watched her career fly as she has quickly established a platform for herself, advocating for the power training can play in hospitality teams across the country. Now in charge of training strategy at North Star, she is creating an offer designed to build respect and value for coffee roles across our industry.
Luke Morland - Account Manager
With a background spanning fine dining, start-up coffee shops, and equipment supply, Luke brings heaps of hospitality experience and infectious energy. We first met him through FIK Coffee House before his role at La Marzocco and we’re so glad he’s now a fully fledged North Star. Ask him about his Labrador Lando or his brass band performances!
John Smethurst - Trainer
John became a part of our Coffee Shop team in 2020, however, it didn’t take long before he joined the ranks of our roastery crew. Originally brought in ‘on loan’ for one week only, it quickly became apparent that he was a triple threat, steering his teaching abilities towards the wholesale team. John now facilitates training sessions at North Star and hosts beloved Home Barista Courses and other in-house events.
Andrew Thompson - Wholesale Support
Your very own North Star rep zipping in and out of your spaces with the goods every week, Andrew ensures our precious beans reach your bar safely, delivering within a 30 mile radius of the roastery in our electric van. He is a friendly and knowledgeable member of our team who has been with us since 2022.
Have our stars aligned?
If this sounds good to you, drop us a line using this enquiry form to be taken straight through to our Co-Founder and Head of Sales, Krag, who will get you started with a friendly chat to find out a bit more about you.