FAQs

I have ordered from your online shop and have selected the Local Pickup option for collection, where do I come to collect my order??

Local pickups can be collected directly from the Roastery at Unit 10, 280 Tong Road, Leeds, LS12 3BG. Collection times Monday-Friday between 9am and 5pm. Just knock on the door when you get there and someone will be able to let you in. Unfortunately we cannot deliver your order to a local customer for you to collect from.

How much does it cost to post my order??

For orders under 1kg in weight and under £30 in value, shipping is £3.50 which is for a standard First Service with the Royal Mail. For orders over 1kg in weight and under £30 in value, shipping is £6 with our next day signed for courier service. For orders over £30, shipping is free.

When can I expect to receive my order??

We dispatch orders on a daily basis from Monday to Friday. If you get your order in with us before it will be packed and dispatched the next day. We use either the Royal Mail First Class Service or a tracked and signed for next day courier service depending on the weight of your parcel.

How will my order be delivered??

For orders under one kilo in weight, we use the First Class Royal Mail service. Unfortunately our postal boxes won't through your letter box but you can specify a place for it to be left (e.g. in your porch/round the back/with a neighbour) in the notes section when ordering. For orders over one kilo, we use our courier which is a signed for next day service.

Do you have a café??

Yes we do! The North Star Coffee Shop & General Store opened up as our first ever retail space July 2017. We serve a range of single origin espressos and filter coffees and often feature exclusive micro lots that you won't be able to try elsewhere.  There is a delicious breakfast and lunch menu and the occasional evening popup too. Follow @northstarcoffeeshop on Instagram or North Star Coffee Shop & General Store on Facebook to stay up to date with what is happening.

What else do you supply alongside coffee??

We also supply training, equipment, Storm Tea and Kokoa Collection hot chocolate.

Where can I drink your coffee??

Please visit ‘Our Stockists’ page for more information.

How can I find out when your next public cupping is??

Cuppings are advertised on our social media pages (Facebook, Twitter and Instagram)

What courses do you run for the public??

Please visit the ‘Academy’ page which details all of the courses we offer.

What is the shelf life of your coffee??

All of our bags have a one-way valve which allows the coffee to release carbon dioxide but keeps oxygen out the bag which will stale the coffee. Once opened, we recommend roasted beans to be used within three months from the roast date (and within one month to enjoy them at their absolute best).

How should I store my coffee??

Once opened, your beans should be airtight (either in our 250g zip-lock bags or a seal-able container) and kept in cool, dry place. We do not recommend refrigerating your coffee as it will take in other aromas very easily and will go through extremes in temperature which will age it quicker.

How do you source your coffee??

Please see our page on ‘Ethics’ which details how we work with our producing partners.

What is your roast style??

At North Star we roast most of our coffees to what you would call a ‘medium’ level with some of single origins roasted light to medium. Our intention is to bring out the inherent flavour within the bean rather than to add or impart flavour from the roasting process. When coffee is roasted to a darker level, you tend to see roasty taints coming through into your cup, we feel it more than possible to replicate the flavour profile of some of the more traditional coffees through clever sourcing and roasting. Our house blend The Docks or the Brazil Fazenda Rainha da Paz display natural characteristics of chocolate and toasted nuts and come through with more depth and body in the cup. The rest of our range tends to sit more on the contemporary end of the scale with fruit and floral notes.