FAQs

I have ordered from your online shop and have selected the Local Pickup option for collection, where do I come to collect my order??

Local pickups can be collected directly from our Roastery at Unit 33, The Boulevard, Leeds Dock, LS10 1PZ. There is parking parallel to The Boulevard on Chadwick St and we are open Thursday and Friday from 8:30am until 5:30pm. Unfortunately we cannot deliver your order to a local customer for you to collect from.

How much does it cost to post my order??

For orders under 1kg in weight and under £30 in value, shipping is £3.50 which is for a standard First Service. For orders over 1kg in weight and under £30 in value, shipping is £6 with our next day signed for courier service. For orders over £30, shipping is free.

When can I expect to receive my order??

We post all online orders out on a Thursday using the Royal Mail First Class Service so if you have your order on time (by 12pm on a Wednesday), you can expect to receive it on the Friday.

How will my order be delivered??

For orders under one kilo in weight, we use the First Class Royal Mail service. Unfortunately our postal boxes won't through your letter box but you can specify a place for it to be left (e.g. in your porch/round the back/with a neighbour) in the notes section when ordering. For orders over one kilo, we use our courier which is a signed for next day service.

Do you have a café??

We will soon be opening the North Star Coffee Shop and General Store (expected opening date June 2017) which will a variety of our coffees on espresso and filter alongside an all day food menu.

What else do you supply alongside coffee??

We also supply training, equipment, Storm Tea and Kokoa Collection hot chocolate.

Where can I drink your coffee??

Please visit ‘Our Stockists’ page for more information.

How can I find out when your next public cupping is??

Cuppings are advertised on our social media pages (Facebook, Twitter and Instagram)

What courses do you run for the public??

Please visit the ‘Academy’ page which details all of the courses we offer.

What is the shelf life of your coffee??

All of our bags have a one-way valve which allows the coffee to release carbon dioxide but keeps oxygen out the bag which will stale the coffee. Once opened, we recommend roasted beans to be used within three months from the roast date (and within one month to enjoy them at their absolute best).

How should I store my coffee??

Once opened, your beans should be airtight (either in our 250g zip-lock bags or a seal-able container) and kept in cool, dry place. We do not recommend refrigerating your coffee as it will take in other aromas very easily and will go through extremes in temperature which will age it quicker.

How do you source your coffee??

Please see our page on ‘Ethics’ which details how we work with our producing partners.

What is your roast style??

At North Star we roast most of our coffees to what you would call a ‘medium’ level with some of single origins roasted light to medium. We do not have any ‘dark’ roast coffee but if you are looking for something with more of a chocolate/nutty flavour, we would recommend going for our Dark Arches Blend.