This privacy policy sets out how North Star Coffee Roasters Limited uses and protects any information that you provide when you use this website. North Star Coffee Roasters Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with the new General Data Protection Regulation 2018.

What information do we collect about you?

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.

We will not share your information for marketing purposes with companies outside North Star Coffee Roasters Limited and North Star Coffee Shop Limited.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@northstarroast.com.

How will we use the information about you?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

·         We may use the information to improve our products and services.

·         We will not pass on your details to third party companies under any circumstances.

·         You will only receive marketing or promotional content from us if you actively opt in to be included in this community.

NOTE: If we collect third party names and addresses, in order to send products on your behalf, as a controller, we will hold this information but will not use it for any purposes.

How will we protect your personal information?

Our website is protected by SSL encryption and encrypts any information you enter whilst using it.

The shopping experience is provided by the Woocommerce platform, who take data, security and privacy very seriously. You can read more about the steps they have taken to comply with GDPR and information about their security levels here: https://automattic.com/privacy/

We never see your credit/debit card details directly ourselves. Payments are handled by PayPal – read more about PayPal security here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full#11

We comply with the Data Protection Act 1998 and EU General Data Protection Regulations and PEC regulations.

Marketing

From time to time we send information we feel you might be interested in about our business or a new product or discount code. You will only receive these updates if you opt in and you can opt out at any time.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal information, please email hello@northstarroast.com or write to us.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate and you can withdraw your consent to us holding information about you, at any time, by unsubscribing to our mail.

Retention

The General Data Protection Regulation states that the personal data we hold on customers ‘must not be kept for longer than is necessary for the purposes for which the personal data are processed’. We will hold your information for as long as the individual is deemed a customer i.e. unless you unsubscribe.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 24th May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

·         By email – hello@northstarroast.com

·         Or write to us at:

North Star Coffee Roasters Limited, Unit 33, The Boulevard, Leeds Dock, Leeds, West Yorkshire, LS10 1PZ Telephone 07725144204

North Star Coffee Shop Limited, Unit 32, The Boulevard, Leeds Dock, Leeds, West Yorkshire, LS10 1PZ Telephone 07725144204

Note: If you wish to complain, or have a concern about the way we handle your personal information, you should contact the Information Commissioner’s Office – ico.org.uk